SALB Website Frequently Asked Questions

How do I register?
Users can register on the site by selecting the “My Account” link on the top tool bar. Select the option “New Customer” and fill in all required information.


Do you have a toll free number?
Yes. The e-commerce help desk toll free number is 1-866-760-9116


How do I contact the e-commerce customer service?
To contact E-commerce customer service please call 210-531-1549 or Toll Free 1-866-760-9116 or customersupport@salighthouse.org


I forgot my password. How can I obtain the information?
Click on the link “Password forgotten?” and enter your e-mail address. Your password will be e-mailed to you.


Will I receive an order confirmation?
Yes. All customers will receive an order acknowledgment via the e-mail used during registration.


How do I know if something I purchased is on backorder?
You can check the status of your order by accessing your orders from the “My Account” page. Once on this page, select “My Orders” link and view the details of the order you are requiring status from.


How can I check the status of a web order?
You can check the status of your order by accessing your orders from the “My Account” page. Once on this page, select “My Orders” link and view the details of the order you are requiring status from.


What are your company holiday cut-off dates for shipment?
Orders will not be shipped on December 25th or January 1st.


How can I view order history?
You can view order history on your account from the “My Account” page. By selecting the “My Orders” link customers can view the status of all orders submitted. Because we value your privacy, you must first log in to access your order history.


When will I receive my order?
Most orders will be delivered next day when items are in stock. Alamogordo, Clovis, and White Sands orders will be delivered in two business days.


How do I cancel an order?
Customers must request cancellation the same day the order is placed. Our goal is to provide next day delivery. The customer’s cancellation request must be received before the item is shipped. If it is too late for cancellation, a return will be required upon delivery.


How can I make a change to my order?
Customers can make a change to any items in their cart so long as they have not checked out. Once a customer has checked of their cart they must contact customer service for assistance.


What do I do when I cannot find an item on the website?
Enter the desired item number and available information for that item on the area provided for special orders.


Do you accept special orders?
Yes. With very few exceptions we will accept special orders.


Are the items sold on the website TAA compliant?
Every effort is made to carry TAA compliance items. As it is determined that an item is not TAA compliant it will be replaced with a TAA compliant substitute or removed when substitutes are not available.


What forms of payment are accepted for online purchases?
SALB accepts VISA, Master Card, and American Express.


Is the credit card information I submit secure?
You can be confident that our online shopping is secured.

SALB takes every precaution to protect the information you sent to us over the Internet. When you submit sensitive information via the website we protect your information both online and off line. All personal information (such as name, address, credit card number, etc.) entered on our registration and order forms are transmitted in an encrypted form for your safety.


When will my credit card be charged?
The order will be charged when all items have been shipped, unless the customer requests an immediate charge be posted to the credit card.


Are there any charges for rush deliveries?
There are no extra charges for the delivery of your merchandise.


Are there any freight or deliveries charges?
There are no extra charges for the delivery of your merchandise.


Can I ship to multiple addresses?
Multiple orders placed by a user may be shipped to various ship to addresses. At this time we cannot split one order for different ship-to addresses.


Can orders be shipped to an APO/FPO address?
Yes, we will ship within CONUS and APO/FPO addresses.


What is the return policy for SALB?
SALB will accept returns of merchandise purchased from the SALB website. The merchandise must be in serviceable/sellable condition.


How do I return an item?
Items can be returned by calling or e-mailing customer service and providing the following information: Web Order Number and reason for return. All Toner and Furniture must be in original packaging in order to return product. Items being returned will be picked up by vendor within 3-5 business days.